Holah Stays – Vendor Refund Policy
Effective Date:
This Refund Policy outlines the terms under which subscription refunds may be issued to vendors (hotels and cab operators) using the Holah Stays platform.
1. Eligibility for Refund
Refunds are applicable only to prepaid subscription fees.
Vendors must submit a written refund request via email to Holah’s official support channel
The vendor must not be under suspension, investigation, or breach of Holah’s Terms s Conditions.
2. Refund Conditions
A minimum deduction of 10% will apply to all approved refunds as processing and administrative fees.
The remaining refund amount will be calculated on a pro-rata basis, based on the unused subscription days.
Refunds are applicable only if:
The vendor no longer wishes to continue the subscription.
The vendor has not violated any policies or caused customer complaints.
The vendor is not under a termination due to misconduct, fraud, or legal issues.
3. Non-Refundable Cases
Refunds will not be issued in the following scenarios:
Subscription was suspended or terminated due to policy violation or misconduct.
The vendor was inactive or unresponsive on the platform.
The vendor benefited from Holah platform visibility but chooses to discontinue voluntarily.
Requests made after the subscription period has already expired.
4.Refund Process
All refund requests must include:
Vendor registered name and mobile number.
Reason for discontinuation.
Bank account or UPI details for processing.
Approved refunds will be processed within 15 and it will be credited within 5 business days from the date of approval.
Holah reserves the right to verify and validate refund eligibility and make a final decision.
5. Contact Information
To request a refund or for any related support, vendors may contact:
Email: holahstays@gmail.com
Phone: +91-8431153535
Website: www.holahstays.com
